Shipping policy
Last updated: [22/01/2026]
At HeavenPaw, our goal is to deliver quality pet products to you as quickly and safely as possible. Please read our shipping policy carefully.
📦 Order Processing Time
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All orders are processed within 1–3 business days (excluding weekends and holidays).
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Once your order is processed, it will be handed over to our shipping partners.
You will receive a confirmation email once your order has been shipped.
🚚 Shipping Time
Estimated delivery times depend on your location:
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United States: 7–14 business days
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United Kingdom: 7–14 business days
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Other countries: 10–20 business days
Please note that these are estimated times, and delivery may take longer due to customs, holidays, weather conditions, or carrier delays.
🌍 Shipping Locations
We currently ship to most countries worldwide.
If we are unable to ship to your location, we will contact you after your order is placed.
🔍 Tracking Information
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Once your order is shipped, you will receive a tracking number via email.
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Tracking updates may take 24–72 hours to appear after shipment.
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📬 Incorrect Address
Please ensure your shipping address is correct at checkout.
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HeavenPaw is not responsible for orders delivered to an incorrect address provided by the customer.
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If you notice an error, contact us immediately after placing the order.
📦 Delayed or Lost Orders
In rare cases, shipments may be delayed or lost in transit.
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If your order has not arrived within 25 business days, please contact us.
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We will investigate and offer a replacement or refund, depending on the situation.
💵 Customs & Import Taxes
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Customs fees or import taxes (if applicable) are the responsibility of the customer.
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These charges vary by country and are not controlled by HeavenPaw.
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